Atomic Machines

Desktop Support

Emeryville, California

Sponsorship not specified$60k-$75kDetected 8 days ago

GitLinuxProcurementCustomer SupportHardware DesignVPNCommunicationProblem SolvingCritical ThinkingCompTIA

About the role

This role is crucial in supporting our engineers and staff for our expanding business.
The responsibilities include addressing IT issues, supporting onboarding and offboarding processes, and supporting ad hoc technical issues.
The ideal candidate is a hands-on IT Specialist who enjoys troubleshooting technical problems and learning new technologies in a fast-paced engineering environment.

IT Support and Administration: Provide support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc.
Hardware Lifecycle Management: Support procurement, device management (Apple, Linux and Windows devices), patching, and depreciation of hardware assets.
Software Asset Management: Maintain the lifecycle of software/application assets.
IT Operations and Helpdesk: Handle day-to-day end user IT tasks, including hardware, software, troubleshooting and support.
Team Support: Actively collaborate with senior IT team members for advanced diagnostics and troubleshooting.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Conference AV systems, and on-premises infrastructure.
Minimal Off-Hour Support: Provide support for rare network and infrastructure updates outside business hours.
Excellent customer service and communication skills, with the ability to support engineers, researchers, technicians, and business teams in a fast-paced, high-touch environment.

2+ years of experience in End User Support, including direct support of engineering, manufacturing, hardware development, laboratory, R&D, or other highly technical environments.
Demonstrated ability to identify recurring problems, improve operational processes, and contribute to automation or workflow improvements.
Experience administering or supporting Okta, including user provisioning and access management.
Experience with Google Workspace.
Strong troubleshooting and critical thinking skills, with the ability to diagnose and resolve a broad range of technical issues while appropriately escalating more complex problems.
Demonstrated ability to quickly learn unfamiliar technologies.
Bachelor's degree in Computer Science, Engineering, a scientific discipline, or a related technical field, or equivalent practical experience.

This listing is sourced directly from Atomic Machines's careers page and normalized into a canonical job model.