Opportunities at Community Choice Financial Family of Brands

Opportunities at Community Choice Financial Family of Brands

Customer Service Representative (Bilingual)

Henderson, NV, US · Junior · Full-time

Sponsorship not specifiedDetected 22 hours ago
RESTAccount ManagementHRISCustomer SuccessCustomer SupportAPI TestingLeadershipCommunicationMentoringMicrosoft Office

About the role

  • Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success.
  • If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
  • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

Responsibilities

  • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
  • Essential Duties and Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business.
  • Review, validate, and process customer transactions with accuracy.
  • Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
  • Build new business by completing daily call campaigns.
  • Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.
  • Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
  • Maintain a full-time work schedule with regular, in-person attendance, including weekends.
  • Nice to Haves - Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing.

Requirements

  • Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required.
  • Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Compensation

  • What We Offer Compensation The hourly wage for the position is $19.70 per hour.

Benefits

  • Benefits & Perks* Paid on-the-job training and a comprehensive new hire program.
  • Educational Reimbursement Program.
  • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.
  • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
  • Paid time off that grows with you, starting with 12 days in your first year.
  • A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice.
  • Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Company info

  • Performance-based career advancement.
  • What We're Looking For - Qualifications and Skills A high school diploma or equivalent.
  • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
  • Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers,
Apply directly at Opportunities at Community Choice Financial Family of Brands →Create a free account for alerts like thisView Opportunities at Community Choice Financial Family of Brands immigration profile

This listing is sourced directly from Opportunities at Community Choice Financial Family of Brands's careers page and normalized into a canonical job model.