Idexx

Technical Support Supervisor - Northern Europe and Distributors

Hoofddorp HQ, NL · Mid

Sponsorship not specifiedDetected 12 days ago

Performance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingMentoringOrganizational Skills

About the role

This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.
If meaningful work and a sense of purpose are at the top of your list, you'll find it here.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

You will lead the team of Technical Customer Support for Northern Europe (UK, Denmark, Norway, Sweden, Finland & Netherlands). You will also lead Distributor Support and Advance Technical Support Consultants.
You will directly lead 2 frontline leaders and approximately 6 consultants (indirectly responsible for 24 consultants), continually seeking opportunities to improve operations, including people, processes, and technology.
You will help to develop, define and execute a culture that leverages rewards and recognition.
You will develop and mentor your team through on-boarding, open communication, training, development opportunities and performance management processes.
You will manage & implement continuous improvement initiatives & drive projects
5+ years' experience in a customer support center environment with increasing responsibilities including people management experience and a proven track record of providing extraordinary customer service.
Experience working with customer support teams at distributors.
Proven capability to collaborate with all levels of the organization.

ensuring the team is appropriately staffed with required competencies.
Preferably a bachelor's degree in technology, life sciences, or an applicable area.
What you can expect from us:

Opportunity for an annual bonus
Additional benefits including but not limited to volunteer paid days off, bike plan and much more.
Retirement/Pension contribution percentage paid by IDEXX
Our culture embraces challenges and encourages learning and discovery.
At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

We're proud of the work we do, because our work matters.
An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce.
Let's pursue what matters together.
IDEXX is an equal opportunity employer.
Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
On the job training & career advancement opportunities.

because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p

This listing is sourced directly from Idexx's careers page and normalized into a canonical job model.