Joybird

Sales Supervisor

Los Angeles, CA

Sponsorship not specified$67k-$101kDetected 31 days ago

SalesExcelPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoringOrganizational SkillsMicrosoft Office

About the role

This role focuses on mentoring team members, setting goals, and actively contributing to sales efforts when needed.
Oversee team performance, workflow management, and day-to-day operations while maintaining a strong leadership presence and culture of accountability.
Monitor key performance metrics, analyze sales trends, and use data-driven insights to improve team performance.

Lead, mentor, and develop a team of Virtual Sales Support Representatives, conducting regular performance reviews and coaching sessions.
Provide operational leadership and accountability across sales support and customer experience functions to ensure efficient daily operations and service excellence.
Partner cross-functionally with Sales, Marketing, Customer Experience, Retail and Training teams to support business initiatives and improve the customer experience.
Manage customer follow-up quality, escalations, and performance expectations to ensure timely resolution and consistent service standards.
Identify and implement process improvements to enhance operational efficiency and overall team performance.
Uphold operational standards, implement best practices, and support training initiatives to enhance the virtual sales experience.
Through leadership and data-driven decision-making, the Supervisor helps increase revenue, optimize workflows, and enhance customer satisfaction.
We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort.

Bachelor's Degree in business or related field with 2-4 years of relevant experience or equivalent.
2-4 years supervisory/leadership experience
Proficiency in Microsoft Office products including Outlook, Excel and Word
Ability to navigate through multiple web browsers, windows and systems
Previous supervisory experience with the ability to monitor, mentor and grow team skillset
Proficiency in Kustomer, Ujet Software and Assembled
Indicate any physical demands required to perform essential functions and/or work environments that the incumbent is subject to in performing the essential functions.

$66,600 - $100,750
This role directly contributes to the success of the Virtual Store, which generates $6 million in annual revenue, by driving sales, improving customer service, and maintaining high engagement levels.

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%.
Paid time off includes:
9-11 paid holidays each year, two weeks' prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
Provide hands-on support during escalations, peak business periods and coverage gaps to maintain operational continuity and customer satisfaction.
Benefits for Employees in the US:
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This position works closely with leadership and collaborates with Marketing and other stakeholders to execute sales strategies that align with company objectives.

This listing is sourced directly from Joybird's careers page and normalized into a canonical job model.