Velera
Inbound Customer Service Representative- Remote
Remote-USA, USA
No sponsorship$15k-$18kDetected 61 days ago
Customer Support
About the role
- The Contact Center Agent I will be responsible for applying knowledge of Velera's organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
Responsibilities
- Maintains a high level of service with members and meets performance targets.
- Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
- Develops and maintains productive working relationships with team members.
- Promotes and maintains a positive, professional image of Velera's Call Centers.
Requirements
- High school diploma or equivalent.
- Some post high school education desirable.
- About Velera
- At Velera, inclusion isn't an initiative - it's how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera.
- Pay Equity
- $15.00 - $18.03 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
- Great Work/Life Benefits!
- Competitive wages
- Medical with telemedicine
- Dental and Vision
Skills
- Navigates tools and resources to properly address member inquiries.
Compensation
- However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have
Benefits
- Company Paid Disability Insurance
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Tuition Reimbursement
- Wellness program
Company info
- Join the People Helping People
- Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider.
- The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.
Visa & Work Authorization
- This role is currently not eligible for sponsorship.
This listing is sourced directly from Velera's careers page and normalized into a canonical job model.