Range
Member Success Manager
McLean, VA
Sponsorship not specifiedDetected 19 days ago
RoadmappingCustomer SuccessCommunicationCollaboration
About the role
- You will be the voice of our members internally, helping translate their needs, pain points, and feedback into actionable insights for product, operations, and customer-facing teams.
- This is a hands-on, high-impact position at the intersection of member engagement, feedback collection, and retention strategy.
- We're excited to hire this role at Range's Headquarters in McLean, VA.
Responsibilities
- Collaborate cross-functionally with Product, Engineering, and Support teams to ensure feedback leads to actionable improvements.
- Develop and implement member engagement and retention campaigns (onboarding follow-ups, check-ins, re-engagement campaigns, loyalty/advocacy programs, etc.).
- Help design and maintain feedback loops: regular member check-ins, surveys, focus groups, or other mechanisms to surface member sentiment over time.
- Strong communication skills - able to engage members with empathy, build rapport, and elicit honest feedback.
- Cross-functional collaboration skills: able to work across Product, Engineering, and Support to translate insights into action.
- Boomerang Program: After two years at Range, you can take time away to start your own company.
- As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.
- At Range, we're building towards a world where anyone can live the financial life they imagine for themselves.
- If that sounds like a mission you want to be a part of, let's create it together.
- We're building AI-powered wealth management.
Requirements
- Experience with feedback collection and member journey mapping (surveys, interviews, feedback mechanisms, journey maps, retention initiatives).
Nice to have
- 5+ years of experience in customer experience, customer success, member engagement, or a similar role (ideally in a fintech, SaaS, or membership-based business).
- BS or BA from a leading university
Skills
- Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
- 401(k): Retirement savings program to support your future
- Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
- Parental Leave: Comprehensive leave policy for growing families
- Meals: Select meals covered throughout the week
- Fitness: Monthly movement stipend
- Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
- Annual Compensation Reviews: Salary and equity refreshes based on performance
- Range is proud to be an equal opportunity workplace.
Compensation
- Salary and equity refreshes based on performance
Benefits
- We'll hold your spot for 6 months - and pause your equity vesting, which resumes if you return
- We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps.
Company info
- We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members.
Equal opportunity
- equal opportunity workplace.
Visa & Work Authorization
- employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
This listing is sourced directly from Range's careers page and normalized into a canonical job model.