NewRez
Recovery Collections - Risk Control Analyst III (On-Site)
AZ, Tempe · Mid · Contract
Sponsorship not specifiedDetected 27 days ago
CommunicationProblem Solving
About the role
- Plan and execute both scheduled and unscheduled audits across various groups within the department, aligning with business needs and risk assessments.
- Assess the quality of work within the department by ensuring the appropriate course of action was taken.
- Mentor and guide junior staff, sharing expertise and ensuring adherence to best practices across the department.
Responsibilities
- Manage and maintain the department's Audit Tracker, ensuring all audits are tracked, documented, and reported in a timely manner.
- Provide guidance and support on special projects as directed by management, including the development and improvement of risk control processes.
- Maintain an in-depth and up-to-date understanding of Recovery policies, procedures, and regulatory requirements.
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
- Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
Requirements
- All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.
- Ability to effectively and accurately convey information to others.
- High school diploma or equivalent, required.
- 5+ years' experience in mortgage servicing, required preferably in collections.
- Knowledge of general mortgage collection processes
- Knowledge of mortgage servicing regulations, such as FDCPA and CFPB.
Nice to have
- Associates or bachelor's degree in business preferred.
Skills
- Skills, Abilities, and Knowledge
- Excellent verbal and written communication skills.
- Self-Motivated with strong attention to detail and excellent organizational skills.
- Strong problem-solving skills.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Tuition & Certification reimbursement
- We offer benefits, programs, and perks that support you in every aspect of your life.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- your career, your community, your wellbeing, and your future.
- Our total rewards package is designed to support your whole self.
Company info
- At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- The Recovery Risk Control Analyst III is responsible for performing internal audits of various departments within the Recovery Department to ensure adherence to Company Policy and Procedures by defining the sample, analyzing the data, summarizing results, suggesting resolution and, if appropriate, assisting with implementation and follow up.
- At Newrez, we bring big thinkers and caring doers together to make home happen.
- We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.
- We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.
- We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
- Take a lead role in managing special projects, including reviewing Recovery audits, business processes, company policies and procedures, and alerts for accuracy and compliance.
Equal opportunity
- We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
- Different makes us better.
- CA Notice at Collection
This listing is sourced directly from NewRez's careers page and normalized into a canonical job model.