CanadaVisa
Operations Associate – CV Labs
Toronto Office · Full-time
Sponsorship not specified$75k-$100kDetected 100 days ago
Computer VisionProduct ManagementProduct StrategyShopifyLeadershipCommunicationPlain Language
About the role
- Roughly 80% of the work is handled before you ever see a file.
- You're the human judgment layer between our technology and our clients.
- You review what the system flags, catch what it can't, keep clients informed throughout their journey, and make sure every file that goes out the door is flawless.
Responsibilities
- The system pre-validates documents, checks for inconsistencies, and auto-fills forms.
- Manage volume. You'll carry a high-volume caseload across multiple stages - from eligibility review through government submission and beyond. Prioritization and triage are second nature to you.
- See files through to the finish. Track applications from submission through government decision. Verify signed documents, manage follow-ups, handle dormant files, and be the one to deliver the good news when an application is approved.
- Detail-obsessed. You catch the thing everyone else misses. A name spelled two different ways across documents, a date that doesn't add up, a checkbox that shouldn't be checked - these things jump out at you.
Requirements
- You have 1-3 years in an operations, client services, or process-intensive role.
- You can explain a complicated situation in plain language and make someone feel like they're in good hands.
- No legal or immigration experience required.
Nice to have
- French proficiency is a plus - some client documents are in French, and bilingual communication is an asset.
Compensation
- $75,000 - $100,000 CAD
- Type: Full-time | Two positions available
- AI IS REWRITING THE RULES OF LEGAL PRACTICE.
- WE'RE NOT WATCHING - WE'RE BUILDING.
- CV Labs is the product and growth studio inside CanadaVisa, Canada's immigration engine.
- Our ecosystem reaches 1.5 million visitors per month, powers the country's largest immigration peer community (~1M members), processes thousands of cases per year, and delivers personalized guidance to 180,000+ registered users.
Benefits
- Competitive health, dental, and wellness coverage.
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This listing is sourced directly from CanadaVisa's careers page and normalized into a canonical job model.