Modivcare
Remote Customer Service Representative - Hawaii-Based Only
Remote, HI
Sponsorship not specifiedDetected 13 days ago
Customer Support
About the role
- Are you passionate about making a difference in people's lives?
- If so, this opportunity may be the right fit for you!
- Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner.
Responsibilities
- Obtains and documents details of customer complaints and concerns
- Maintains acceptable attendance and punctuality standards
- Maintains a polite, professional, and courteous demeanor at all times
Requirements
- Do you enjoy working in a service-oriented industry?
- High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
- Attends required meetings and adheres to company policies and procedures
Benefits
- Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Parental Leave
Company info
- Assists customers with transportation questions and concerns
- Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
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This listing is sourced directly from Modivcare's careers page and normalized into a canonical job model.