Employee Navigator

Employee Navigator

Client Support Specialist

Frederick, MD

Sponsorship not specified$50k-$56kDetected 9 days ago
ExcelOnboardingCustomer SupportLeadershipMicrosoft Office

About the role

  • The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts.
  • You'll be directly responsible for the experience of thousands of customers on Employee Navigator.
  • Please note: This is an onsite role five days a week*

Responsibilities

  • Provide the first line of support for our customer base via email, phone or our support forum
  • Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software

Requirements

  • 3+ years of experience in a client facing environment, with proven ability to produce positive results
  • Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Demonstrate proficiency using Microsoft Office products, including Excel
  • Bachelors Degree OR equivalent years of experience
  • Expertly address challenging questions while providing answers that are quick and easy to understand
  • Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
  • Be a motivated problem solver who can accurately document and communicate issues

Compensation

  • This posted base salary range represents the company's good-faith estimate of the salary at the time of posting.

Benefits

  • Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding

Company info

  • About Employee Navigator
  • Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier.
  • Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks.
  • As the leading broker-focused platform we serve more than 180,000 companies and over 14 million employees around the country.
  • We're also honored to have been named a Washington Post Top Workplace for six consecutive years.
  • Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
  • The Client Support Specialist will deliver a world-class experience to our customers.
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This listing is sourced directly from Employee Navigator's careers page and normalized into a canonical job model.