West Monroe

Manager, Productivity

Chicago

Work authorization required$50k-$60kDetected 6 days ago

Machine LearningLLMsComplianceBusiness DevelopmentProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoringPublic Speaking

About the role

West Monroe is seeking a Manager to join our Productivity discipline within our Organization, People & Change Practice.
Combining operational excellence, workforce analytics, process optimization, and AI-enabled solutions, we help organizations redesign how work gets done to improve throughput, service levels, cost, quality, and employee experience.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below).

Responsibilities

Lead complex client engagements focused on workforce productivity, operational excellence, process optimization, and organizational transformation, managing scope, budgets, timelines, quality, risks, and multiple workstreams.
Lead teams in developing productivity assessments, workforce analytics, labor and capacity models, operational KPIs, business cases, and ROI analyses that drive measurable operational and financial improvements.
Design future-state processes, operating models, and workflows that leverage workflow automation, AI-enabled decision support, and digital capabilities while supporting implementation, governance, and long-term adoption.
Coach consulting teams, provide quality assurance, and build trusted relationships with client stakeholders to deliver successful outcomes.
Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
Build trusted client relationships that identify opportunities to expand existing engagements and support long-term account growth across productivity, operational excellence, and AI-enabled transformation initiatives.
Lead or contribute to proposals, statements of work, pricing discussions, and client presentations while collaborating across West Monroe practices to develop integrated solutions.
Advance the Productivity practice by developing methodologies, productivity assessment tools, labor modeling approaches, capacity planning frameworks, operational KPI libraries, and AI-enabled delivery accelerators.
Experience developing labor models, workforce analytics, productivity assessments, capacity analyses, staffing models, operational metrics, performance management frameworks, business cases, and ROI analyses.
Proven ability to manage consulting engagements, build trusted client relationships, and contribute to business development through proposals, account growth, and solution development.

Requirements

6-10 years of experience in management consulting, professional services, industrial engineering, operations, or business transformation with experience leading client-facing engagements.
Bachelor's degree in industrial engineering, engineering management, business, operations, analytics, organizational development, or a related field.

Nice to have

Experience with Lean, Six Sigma, engineered labor standards, work measurement, value stream mapping, or other continuous improvement methodologies is preferred.

Compensation

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below).

Visa & Work Authorization

Ability to work permanently in the United States without sponsorship.

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This listing is sourced directly from West Monroe's careers page and normalized into a canonical job model.