Versaterm

Versaterm

Implementation Specialist

Ottawa, Ontario, Canada · Mid

No sponsorshipDetected 19 days ago
CybersecurityProject ManagementProcess ImprovementProcurementCommunicationMentoring

About the role

  • This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process.
  • This job posting is being used to fill an existing vacancy.

Responsibilities

  • The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction.
  • Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
  • Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
  • Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
  • Identify and resolve technical issues proactively, collaborating with product and support teams as needed.
  • Support pre-sales activities including solution demonstrations, project scoping, and proposal development.
  • Perform other related duties as assigned to support team objectives and overall organizational priorities.
  • All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.

Requirements

  • Ability to travel to client sites as required by project needs.
  • Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance.
  • Obtaining and maintaining all required security clearances is a condition of employment.
  • Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
  • Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning
  • Note: T his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
  • Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
  • Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
  • Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.

Nice to have

  • Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
  • Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement.
  • Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
  • 3-5+ years of experience in software implementation or a related technical client-facing role.
  • Background in public safety, government technology, or enterprise SaaS environments is preferred.
  • Deep understanding of software implementation lifecycle, project delivery, and system configuration practices.
  • Strong facilitation, communication, and stakeholder engagement skills.

Compensation

  • Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization.

Benefits

  • The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs.
  • In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Company info

  • Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem - dispatch, law enforcement, forensics, courts, and beyond.
  • We've grown through strategic acquisitions and deep product investment.

Equal opportunity

  • equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace.

Visa & Work Authorization

  • Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance.
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This listing is sourced directly from Versaterm's careers page and normalized into a canonical job model.