Liminal

Customer Success Manager

New York, NY

Sponsorship not specified$50k-$200kDetected 19 days ago

HubSpotOnboardingCustomer SuccessResearch

About the role

Your job is to help our customers get the most out of verified, actionable intelligence tailored to their markets and problems.
That means understanding each customer's market, their workflows, and what they need to act on.
When usage slows, you identify the cause and address it well ahead of the renewal.

As a CSM, you own a portfolio of accounts and make sure each customer is using the platform to answer the questions that matter to their business, whether that's a game plan refresh, a battle card update, or a session with Coach AI.

you sweat the details of every interaction and measure yourself by whether the customer actually succeeded, not whether the task got done Experience with usage-based, consumption, or credit-based commercial models

the 90-day onboarding program, health scoring, adoption milestones, and expansion triggers.

Liminal is the intelligence platform for the people building and buying the technology that keeps the digital economy safe.
Our platform delivers AI-powered solutions that empower customers to assess, interpret, and respond to global market shifts, critical events, and regulatory developments.
We are a Series A company of about 60 people.
The Role Your job is to help our customers get the most out of verified, actionable intelligence tailored to their markets and problems.

This listing is sourced directly from Liminal's careers page and normalized into a canonical job model.