Zūm
Collections & AR Manager
Hybrid Remote/ Redwood City, CA · Full-time
Sponsorship not specified$111k-$141kDetected 28 days ago
AccountingERPAR/VRLeadershipCommunicationAccounts PayableNetSuite
About the role
- About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time.
- Today, more than 4,500 schools rely on Zūm CMX.
- Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
Responsibilities
- Own accounts receivable aging across all active district accounts - produce and distribute a comprehensive weekly AR aging report to the Sr. Manager and VP every Monday without exception
- Provide investigative support to the Sr. Manager during dispute resolution, supplying payment history, prior dispute patterns, and client relationship context
- Prepare and maintain complete documentation in support of Legal escalations, including payment history records, written correspondence, and account timelines
Requirements
- 3+ years of experience in collections, accounts receivable, or billing operations - prior experience working with government entities, public agencies, or school districts is a meaningful differentiator
- A demonstrated track record of measurably reducing AR aging and improving collections rates through the consistent application of structured outreach processes and escalation frameworks
- Excellent written and verbal communication skills - the ability to follow up on past-due balances in a manner that is professional, firm, and relationship-preserving
- Working proficiency in NetSuite or a comparable enterprise ERP - including AR reporting, invoice history review, open item management, and payment application tracking
- Experience managing receivables for government-funded or regulated clients with complex internal payment authorization processes
- Familiarity with multi-entity billing structures requiring collections outreach across multiple contacts within a single organization
- Experience supporting Legal escalation processes including preparation of demand letter documentation and payment history packages
Compensation
- $111,000 to $141,000
- The targeted pay range for this role in US CA is: $111,000 to $141,000
Benefits
- Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.
Company info
- Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time.
- In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.
- Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists.
This listing is sourced directly from Zūm's careers page and normalized into a canonical job model.