TransUnion
Bilingual Special Handling Investigator
Burlington, Canada · Mid
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About the role
- The Special Handling Investigator is responsible for supporting high-touch, escalated consumer cases, which require resolution.
- This position will intake complaints via numerous channels such as
- At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
Responsibilities
- We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
- Rep III, Customer Support Operations
- The agent will consult with various internal and external support groups to resolve credit file related issues and complaints such as; Customer Service, Membership Support, Data Acquisitions, Legal and Compliance departments.
- Point of contact for high-touch consumer escalations and the liaison and support for all vendor relations.
- Support investigation processes and consumer communications to resolve matters related to TransUnion's compliance policies and procedures.
- Manage incoming consumer inquiries through email, phone, and written correspondence, ensuring timely and professional responses within established service-level agreements.
- Build and maintain strong working relationships with internal and external stakeholders through open communication, collaboration, and a commitment to delivering excellent service while promoting the TransUnion brand.
- Leverage available resources and management guidance to identify and implement effective customer-focused solutions.
- Support Specialist Complaint Investigators in the timely resolution of complex and high-profile consumer escalations.
Requirements
- Demonstrate expert knowledge of operational procedures and proactively recommend process improvements to enhance efficiency, quality, and customer experience.
Company info
- Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.
- We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way.
This listing is sourced directly from TransUnion's careers page and normalized into a canonical job model.