Rebar
Client Success Manager
New York City · Full-time
Sponsorship not specifiedDetected 56 days ago
Project ManagementCRMAccount ManagementCustomer SuccessLeadershipCommunication
About the role
- We're looking for someone with industry experience to take full ownership of the client relationship post-handoff-driving adoption, solving day-to-day problems, and ensuring clients get real value from Rebar in their workflows.
- You'll be part operator, part problem-solver, part product feedback loop.
- You'll work directly with clients, the CS team, Sales, Product, and Engineering to make sure our software works in the real world, and improves continuously.
Responsibilities
- Own the client relationship after implementation-from initial handoff through long-term success
- Drive product adoption and ensure clients are fully leveraging Rebar in their workflows
- Build strong relationships with stakeholders across client organizations (from operators to leadership)
- Manage and mitigate risks through proactive outreach and effective escalation management
- Partner closely with Product and Engineering to surface feedback and improve the platform
- Maintain CRM, client messaging, and ticketing systems with high attention to detail
- Build and refine the playbooks that will scale our Client Success function
- Proactively reaching out to key accounts to drive deeper adoption across teams, branches, or workflows
- 30 Days: You're managing a book of business, building relationships with key stakeholders, and identifying early signals around adoption, risk, and expansion
- 60 Days: You own client outcomes-driving adoption, leading strategic conversations, and proactively executing on growth and retention opportunities
Requirements
- HVAC industry familiarity (required), you know the ins and outs of the takeoff process
Nice to have
- Experience in client success, account management, or sales
- Startup experience in a high-growth, high-pressure environment
- Experience managing ongoing client relationships (post-implementation)
- Familiarity with CRM or ticketing systems
Skills
- This is your chance to get in early.
Compensation
- Salary: Competitive
Benefits
- Medical, dental, and vision coverage
- Reviewing account health and usage data to identify risks and growth opportunities across your book of business
- Equity: Meaningful grant, commensurate with experience
This listing is sourced directly from Rebar's careers page and normalized into a canonical job model.