Kyndryl

Kyndryl

Senior Experience Strategist

US152580 New York (US152580) One Vanderbilt · Senior · Part-time

Sponsorship not specified$115k-$219kDetected 22 days ago
LLMsA/B TestingExcelResearchMentoring

About the role

  • You will translate market needs and human‑centered approaches into compelling offerings, narratives, and solution frameworks that empower sellers, differentiate Kyndryl in the market, and win deals.
  • This role blends strategic thinking, customer empathy, and storytelling excellence to influence buying decisions and accelerate revenue.
  • Every role at Kyndryl opens doors to continuous growth.

Responsibilities

  • Create strategic deliverables such as experience maps, user journeys, and service blueprints to articulate insights and guide solution development.

Requirements

  • You bring a growth mindset, a passion for solving customer experience problems, a knack for looking at familiar challenges through a unique lens, and the ability to simplify complexity into compelling narratives.
  • Required Skills and Experience
  • AI Use Case Contribution: You contribute to identifying and shaping AI-enabled experience opportunities within projects, supporting senior team members in evaluating feasibility and value.
  • Psychology: You have a deep understanding of human needs and behavior (e.g. thoughts, expectations, motivations, perceptions, beliefs, emotions, etc.) to influence desirability, adoption, and culture.

Compensation

  • The compensation range for the position in the U.S. is -

Benefits

  • You can design and conduct qualitative and quantitative research, concept evaluations, and competitive analyses - identifying trends, opportunities, and potential threats to inform the future state CX vision.
  • This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.
  • You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
  • If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
  • And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

Company info

  • At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress
  • with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
  • The Role
  • Your Role
  • At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.
  • We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
  • For our people-Kyndryls-that means doing purposeful work that powers human progress.
  • Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
  • The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.
  • That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers.
  • This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.
  • From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day.
  • You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
  • We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

Equal opportunity

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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This listing is sourced directly from Kyndryl's careers page and normalized into a canonical job model.