Campfire
Customer Support Manager
San Francisco
Sponsorship not specifiedDetected 188 days ago
Account ManagementAccountingQuickBooksERPCustomer SuccessCustomer SupportLeadershipCollaborationProblem SolvingMentoringOrganizational SkillsNetSuite
About the role
- This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.
Responsibilities
- Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
- Manage daily support tickets and customer inquiries across email, chat, and other support channels
- Document recurring issues, best practices, and solutions in internal knowledge bases
- Identify trends in support requests and flag risks, product gaps, and improvement opportunities
- Partner closely with Customer Success to ensure seamless knowledge transfer
- Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
- Help build and improve support playbooks, workflows, and documentation
- Create and maintain help articles, internal guides, and customer-facing knowledge base content
- Support self-service initiatives including FAQs, tutorials, and in-product guidance
- You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.
Requirements
- 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Nice to have
- Strong technical aptitude and ability to quickly learn new software platforms
- Comfort troubleshooting accounting data, financial workflows, and system integrations
- Bachelor's degree or equivalent practical experience
- Customer-first mindset with strong empathy and ownership
- Highly organized with excellent attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Clear, thoughtful communicator with strong written and verbal skills
- Growth mindset with interest in mentoring and future leadership development
Benefits
- Monitor customer health, sentiment, and recurring issues that could impact retention
- Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
Company info
- As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs.
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This listing is sourced directly from Campfire's careers page and normalized into a canonical job model.