SentiLink
Strategic Customer Success Manager
United States · Senior
No sponsorshipDetected 93 days ago
Data ScienceSalesforceCustomer SuccessLeadershipCollaboration
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Each day, we verify more than 3 million identities, flagging 150k+ fraud attempts in the process.
- The problems we work on are challenging, and solving them takes deep domain expertise, rigorous analysis, and a willingness to dig into the details.
- At SentiLink, you'll work alongside smart, highly collaborative colleagues who respect each other's time and judgment, take ownership, and follow through on their commitments.
Responsibilities
- Develop an extremely in-depth understanding of the fraud domain and SentiLink's products
- Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn't include SentiLink's own products!)
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
Requirements
- 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
- Candidates must be legally authorized to work in the United States and must live in the United States
Nice to have
- Experience with Salesforce and Salesloft, a plus
Compensation
- $160,000/year - $190,000/year base + bonus + equity + benefits
Benefits
- Employer paid group health insurance for you and your dependents
- Flexible paid time off
- Home office stipend, and more!
Company info
- SentiLink https://www.sentilink.com/ helps institutions and protects customers by accurately resolving identities and flagging fraud risk.
- Own the relationships for strategic accounts across our bank, credit union, and fintech customers
- Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
- We've been named to the Forbes Fintech 50 https://www.forbes.com/companies/sentilink/?list=fintech50 and as a 2026 FICO Industry Vanguard Decision Award Winner https://www.businesswire.com/news/home/20260330439998/en/SentiLink-Named-a-2026-FICO-Industry-Vanguard-Decision-Award-Winner-for-Leadership-in-Identity-Theft-Detection.
- We are a digital-first company with strong collaboration across the U.S. and India, and we meet in person regularly to build relationships.
- As a Strategic Customer (Partner) Success Manager at SentiLink, you'll be responsible for providing our customers with the highest level of service and business insight.
- We offer generous benefits and support a range of working arrangements, from fully remote to in-office.
Visa & Work Authorization
- Candidates must be legally authorized to work in the United States and must live in the United States
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