Vida Health

Vida Health

Senior Client Data Operations Specialist

United States · Senior

No sponsorship$80k-$100kDetected 41 days ago
SQLNegotiationOutbound SalesProcess ImprovementHL7/FHIR

About the role

  • Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
  • By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care.
  • It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

Responsibilities

  • Lead onboarding of new client data feeds from kickoff through steady-state, ensuring a smooth and well-documented handoff.
  • Proactively detect quality degradation trends before they become business-impacting issues, and drive resolution directly with client technical teams.
  • Partner with engineering and analytics to understand how upstream data quality affects downstream member outcomes, billing accuracy, and client reporting- and use that context to prioritize where quality improvements matter most.
  • Maintain clear, accurate documentation of all active integrations, specs, data dictionaries, and known quality issues.
  • Monitor and manage ongoing inbound and outbound file exchange workflows, triaging issues and driving resolution with internal and external stakeholders.
  • Maintain SLA awareness across client feeds and escalate proactively when at risk.
  • Understand and troubleshoot ingestion pipeline behavior (parse → validate → transform → load); partner with engineering on root-cause analysis of failures, distinguishing source-data problems from pipeline problems.
  • Partner with the product team to translate operational pain points into platform enhancements within
  • Partner with the product team to translate operational pain points into platform enhancements within Client Command Center: Configure.
  • Identify and drive standardization opportunities across clients and vendors- reducing one-off configurations and building toward scalable, repeatable patterns.

Requirements

  • Hands-on experience with SFTP/managed file transfer (MFT)- setup, troubleshooting, and spec documentation.
  • Familiarity with clinical data standards (HL7, FHIR) - useful but secondary to the claims focus of this role.
  • Familiarity with data configuration or admin tooling (experience with platforms like Client Command Center a plus).
  • 5+ years of experience in data operations, data integration, or technical client success- ideally in a healthcare SaaS environment.
  • Strong working knowledge of common healthcare data formats (e.g., EDI 834/837, HL7, FHIR, delimited flat files) with emphasis on: medical claims, eligibility files, plus pharmacy claims (NCPDP Post Adjudication), prior authorizations, rosters, vendor-transition files, and delimited flat files.
  • Experience profiling, validating, and reconciling incoming data (data QA, error handling). Quality as a concrete competency, not just a mindset
  • Comfortable working across product, engineering, and client-facing teams simultaneously.
  • Preferred:

Nice to have

  • Experience mapping vendor data files to a defined target schema/spec
  • Experience profiling, validating, and reconciling incoming data (data QA, error handling).
  • Quality as a concrete competency, not just a mindset
  • Working knowledge of data ingestion pipelines that includes how files are parsed, validated, transformed, and loaded
  • ability to debug pipeline failures and distinguish source-data problems from pipeline problems
  • Working SQL proficiency for independent data quality investigation
  • Experience handling many concurrent feeds with non-standard formats and varying quality across multiple carriers and cadences
  • Demonstrated ability to communicate technical requirements clearly to both technical and non-technical client stakeholders.

Compensation

  • $80k-$100k

Benefits

  • ABOUT US At Vida, we help people get better- and we're helping the healthcare system get better, too.
  • Vida Health is looking for a Senior Data Operations Specialist to join our Client Success TechOps team.
  • Vida ingests a high volume of inbound feeds including eligibility records, medical and pharmacy claims, PAs, rosters, and vendor transitions.
  • Experience working in or alongside a digital health/health benefits platform.
  • Own ingestion of inbound feeds including eligibility records, medical and pharmacy claims, PAs, rosters, and vendor transitions.
  • Work closely with the Data Management Associate to divide coverage, share knowledge, and build team capability.

Company info

  • At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives. Vida Health is looking for a Senior Data Operations Specialist to join our Client Success TechOps team. You will be the senior technical and operational point of contact for data exchange between Vida and our clients and vendors - owning the full lifecycle of inbound and outbound file integrations, from initial spec negotiation through ongoing quality assurance and process improvement. Vida ingests a high volume of inbound feeds including eligibility records, medical and pharmacy claims, PAs, rosters, and vendor transitions. These datasets are sent by different carriers on varying cadences and quality standards. This role owns making that heterogeneous inflow reliable, mapped correctly, and QA'd before it moves downstream. You will work closely with a Data Management Associate, client technical teams, and Vida's product and engineering teams to ensure data flows reliably, accurately, and at scale. A key part of your work will happen in Vida's Client Command Center: Configure platform, and your insights will directly shape how we standardize and evolve our data exchange practices
  • Own ingestion of inbound feeds including eligibility records, medical and pharmacy claims, PAs, rosters, and vendor transitions. These datasets are sent by different carriers on varying cadences and quality standards.
  • Serve as Vida's senior technical point of contact for data exchange negotiations with clients and vendors, including SFTP/file transfer specifications, connection setup, and protocol agreements.
  • At Vida, we help people get better- and we're helping the healthcare system get better, too.
  • You will be the senior technical and operational point of contact for data exchange between Vida and our clients and vendors - owning the full lifecycle of inbound and outbound file integrations, from initial spec negotiation through ongoing quality assurance and process improvement.
  • These datasets are sent by different carriers on varying cadences and quality standards.
  • You will work closely with a Data Management Associate, client technical teams, and Vida's product and engineering teams to ensure data flows reliably, accurately, and at scale.
  • A key part of your work will happen in Vida's Client Command Center: Configure platform, and your insights will directly shape how we standardize and evolve our data exchange practices

Visa & Work Authorization

  • Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.
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This listing is sourced directly from Vida Health's careers page and normalized into a canonical job model.