Product Support Manager, gUP Consumer Payments
San Francisco, CA, USA
Sponsorship not specified$114k-$164kDetected 7 hours ago
Product StrategyProject ManagementCustomer SupportCollaboration
About the role
- - Bachelor's degree or equivalent practical experience.
- - 5 years of experience in a project management or a customer-facing role.
Responsibilities
- Lead launch support, partnering with engineering, product, UX, and legal.
- Align Regional teams, prioritize consumer needs, and manage feedback during deployments to capture localized insights.
- Implement scalable customer service workflows enhancing efficiency while maintaining high standards. Eliminate friction and reduce costs without compromising the user experience or regulatory compliance.
- Drive collaboration across internal teams and external partners delivering a cohesive consumer payments strategy. Ensure a seamless user experience across all global markets and feature sets.
- Lead launch support, partnering with engineering, product, UX, and legal. Align Regional teams, prioritize consumer needs, and manage feedback during deployments to capture localized insights.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a project management or a customer-facing role.
Nice to have
- Experience extracting actionable insights from complex data sets, engaging deeply with technical details, system implementations, and product requirements.
- Experience leading complex end-to-end global deployments, and orchestrating alignment cross-functionally during high-stakes product launches while navigating ambiguity.
- Experience influencing cross-functionally and translating operational challenges into clear strategies for varied organizational levels.
- You'll keep the big picture in focus while diving deep into the UX, engineering, and business challenges of your stakeholders.
- To learn more about gTech, check out our video.
- Transform user data and top user issues into strategic insights.
- Direct programs advocating improvements, ensuring continuous feedback loops directly inform product strategy.
- Eliminate friction and reduce costs without compromising the user experience or regulatory compliance.
Skills
- Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Compensation
- $114k-$164k
Benefits
- Resolve complex escalations promptly, ensuring effective solutions while maintaining the health of support operations.
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