Pleasant Valley Corporation
National Account Operations Manager
Medina, OH
Sponsorship not specifiedDetected 2 days ago
Project ManagementCRMProcess ImprovementCustomer SupportCommunication
About the role
- National Accounts Operations Manager Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!
- Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
- This role ensures the efficient delivery of services across a portfolio of assigned accounts, fostering strong customer and vendor relationships while achieving service excellence and operational goals.
Responsibilities
- The manager will drive team performance, streamline processes, and maintain high standards of client satisfaction and operational efficiency. ___________________________________________________________
- Lead an operations team to deliver high-quality service for assigned accounts, ensuring both company and client objectives are met while addressing workflow targets and service-level KPIs.
- Directly supervise up to five employees (Project Managers and/or Facility Coordinators), conduct operational training during onboarding and ongoing support, and lead regular team meetings and team-building events. ___________________________________________________________
Requirements
- Minimum 5 years in commercial facilities/property management, with proven success in resolving client problems and leading customer service teams.
Nice to have
- Project Management Professional (PMP) required
- Six Sigma or similar certification preferred. ___________________________________________________________ Do YOU have these qualities?
- 5-7 years of related experience with a Bachelor's degree in Business Administration preferred, or 7-9 years of related experience without a degree.
Skills
- Strong proficiency in CRM software, data entry, scheduling, reporting, and knowledge in commercial construction and general trades.
- Apply now to explore a fulfilling career with Pleasant Valley Corporation!
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