Integrate.io

Integrate.io

Director of Customer Success

Seattle, WA · Director

No sponsorship$160k-$210kDetected 76 days ago
Project ManagementCRMCustomer SuccessLeadershipCollaboration

About the role

  • We are looking for someone operating at the top of their field who can define how customer success is executed in one of the most demanding environments in software.
  • This role sits at the intersection of customer success, product, and sales.
  • You will work closely with sales, product, and leadership to ensure a tight feedback loop between customer needs and product evolution.

Responsibilities

  • This is a high-ownership, zero-to-one leadership role. You will define what great customer success looks like at Integrate, build the playbook, and scale the function as we onboard thousands of new users across critical programs.
  • You will define what great customer success looks like at Integrate, build the playbook, and scale the function as we onboard thousands of new users across critical programs.
  • Build and own the customer success function from the ground up, including onboarding, training, and expansion
  • Design and implement scalable onboarding systems, including a "trainer of trainers" model
  • Develop processes, playbooks, and training programs to support large-scale deployments
  • Collaborate with product and engineering to translate customer feedback into product improvements
  • Support forward-deployed customer engagements where needed, ensuring successful implementation in complex environments

Requirements

  • You are in the top percentile of operators in customer success.
  • You are highly accountable, systems-oriented, and driven by outcomes.
  • You are equally comfortable operating strategically and rolling up your sleeves to execute.
  • You are an exceptional communicator and relationship builder, able to work across technical teams, operators, and executives.
  • Some travel may be required to support customer deployments and training.

Skills

  • Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools)
  • Familiarity with modern SaaS workflows and collaboration tools (Notion, Slack, Linear)
  • Experience using data to track customer health, engagement, and retention
  • Comfort working in highly technical environments with engineering and product teams
  • Experience in forward-deployed engineering or similar customer-facing technical roles
  • Experience at high-growth defense tech or government-focused companies (e.g., Palantir, Shield AI, Anduril)
  • Experience in early-stage or hypergrowth startup environments
  • Active security clearance or ability to obtain one preferred
  • 7-12+ years of experience in customer success, solutions engineering, or forward-deployed roles
  • Experience supporting complex, high-touch deployments with technical stakeholders
  • Experience designing onboarding, training, or enablement programs at scale
  • Experience working cross-functionally with sales, product, and engineering teams

Compensation

  • $160k-$210k

Benefits

  • Own customer health, retention, expansion, and overall success metrics

Company info

  • Integrate is a Seattle-based company building multiplayer project management software for the world's most ambitious machines.
  • We focus on the hardest coordination problems in deep tech like rocket launches and advanced manufacturing, where progress depends on seamless collaboration across companies. Increasingly, this work sits at the intersection of two of the most consequential forces shaping the modern world: defense and artificial intelligence, where both the pace of innovation and the stakes of execution are exceptionally high.
  • Integrate enables teams to collaborate with vendors, customers, and partners as fluidly as modern tools support internal teams. Our mission is to modernize how organizations build together in the emerging deep tech economy, reducing friction, misalignment, and unnecessary work at every step.
  • Our Solution
  • Traditional project management tools weren't designed for the speed, scale, and interdependence of modern hardware development.
  • Integrate is purpose-built for this new reality.
  • We provide a platform that brings clarity and structure to complex, cross-organizational programs helping teams communicate effectively, stay aligned, and move faster with confidence.
  • By improving how critical information is shared and decisions are made, we enable organizations to focus on what matters most: building the future.
  • We focus on the hardest coordination problems in deep tech like rocket launches and advanced manufacturing, where progress depends on seamless collaboration across companies.
  • Increasingly, this work sits at the intersection of two of the most consequential forces shaping the modern world: defense and artificial intelligence, where both the pace of innovation and the stakes of execution are exceptionally high.
  • Integrate enables teams to collaborate with vendors, customers, and partners as fluidly as modern tools support internal teams.
  • Our mission is to modernize how organizations build together in the emerging deep tech economy, reducing friction, misalignment, and unnecessary work at every step.
  • You will lead a "trainer of trainers" model, ensuring customers can successfully adopt and expand Integrate within their organizations.

Equal opportunity

  • Employer
  • We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work and access export-controlled data) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
  • We are an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work and access export-controlled data) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate.

Visa & Work Authorization

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disabil
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This listing is sourced directly from Integrate.io's careers page and normalized into a canonical job model.