OpenLoop Health
Lead IT Incident Manager
United States - Remote · Contract
Sponsorship not specifiedDetected 1 day ago
Incident ResponseJiraConfluenceStakeholder ManagementM&ACommunication
About the role
- OpenLoop is looking for an IT Incident Manager to join our team remotely or at HQ in Des Moines, IA.
Responsibilities
- Act as an agent of change to migrate the organization from ad-hoc, Slack-based support to structured, ticket-based workflows using JIRA and Monday.com
- Lead incident response as the primary "showrunner," providing data-driven updates and managing stakeholder expectations during high-pressure outages.
- Design and scale incident management playbooks to support rapid company growth, including M&A-related technology integrations (e.g., Okta provisioning, system migrations).
- Coordinate global, "follow-the-sun" support models, managing BPO/contractor teams to ensure 24/7 service stability.
- proven ability to manage incidents in high-growth, complex technical environments.
- Deep understanding of ITIL frameworks; proven ability to manage incidents in high-growth, complex technical environments.
Requirements
- Bachelor's degree in IS, Computer Science, or equivalent.
- 5+ years leading enterprise applications or business systems
- 3+ years in a Stakeholder Management role
- Strong hands-on experience with the Atlassian ecosystem (JIRA/Confluence) and modern PM platforms (monday.com)
- Exceptional ability to synthesize complex technical failures into business-impacting trade-offs for executive leadership.
- Proven track record in managing global, distributed teams and executing large-scale system integrations (M&A focus).
- Experience with technology integrations (Okta tenant provisioning, system migrations) and the ability to scale incident management processes as the organization doubles its patient count
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Life Insurance, Pet insurance, and more
- Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
Company info
- OpenLoop was co-founded by CEO, Dr.
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This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.