Inovalon

Inovalon

Technical Account Manager

Remote- United States

No sponsorshipDetected 27 days ago
PythonSQLSnowflakeAWSData AnalysisData VisualizationProcess ImprovementEmployment LawCustomer SuccessCustomer SupportPostmanEHR/EMRCommunicationProblem SolvingAdaptability

About the role

  • Therefore, we focus on empowering them with data-driven solutions.
  • The ideal candidate will bring experience working with healthcare data ecosystems, including healthcare claims, electronic health records (EHR), or related healthcare data assets and workflows.
  • This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3).

Responsibilities

  • By embracing inclusion, we enhance our work environment and drive business success.
  • We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting.
  • Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements.
  • Investigate and troubleshoot customer data delivery, integration, and technical support issues.
  • Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery.
  • Support escalated customer issues by coordinating across internal teams and driving timely resolution.
  • Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities.
  • Maintain accurate internal documentation related to customer issues, workflows, and technical processes.
  • Support onboarding activities as needed from a technical consultation and escalation management perspective.
  • Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.

Requirements

  • Occasional lifting or movement of light office equipment may be required.
  • Limited travel may be required (less than 20%).
  • Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
  • Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption.

Nice to have

  • Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a related field preferred.

Benefits

  • 3-5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.

Company info

  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or v eteran status.
  • Assist customers in understanding APIs, delivery methods, and technical documentation.

Equal opportunity

  • Inovalon is proud to be an equal opportunity workplace.

Visa & Work Authorization

  • This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3).
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This listing is sourced directly from Inovalon's careers page and normalized into a canonical job model.