Uber Freight

Uber Freight

Sr. Customer Service Manager (Hybrid) Rogers, AR

Rogers, AR 72758, United States · Senior · Full-time

Sponsorship not specifiedDetected 20 hours ago
Data AnalysisProject ManagementCRMSupply ChainLogisticsERPOnboardingCustomer SupportAR/VRLeadershipCommunicationProblem SolvingTransportation Management

About the role

  • This is an excellent opportunity for someone who enjoys combining transportation operations, customer relationship management, and continuous improvement in a highly visible role.

Responsibilities

  • Monitor transportation performance using Transportation Management Systems (TMS), operational reporting, and data analytics to identify issues and drive timely resolution.
  • Lead customer meetings to review operational performance, discuss KPIs, communicate project updates, and address ongoing business needs.
  • Partner with Operations, Carrier Management, IT, Solution Development, and Client Engagement teams to resolve operational and system-related issues.
  • Support transportation system implementations, process enhancements, and continuous improvement initiatives that improve efficiency and customer experience.
  • Assist in documenting operational processes, business requirements, and workflow improvements to support long-term operational excellence.
  • Partner closely with Operations leadership to prioritize customer needs and ensure successful execution of daily transportation activities.
  • Support customer onboarding, implementations, and strategic projects as needed.

Requirements

  • 5+ years of experience in transportation, logistics, or supply chain operations.
  • 2+ years of customer-facing experience within the logistics or transportation industry.
  • Experience managing customer relationships while supporting transportation or supply chain operations.
  • Experience working with Transportation Management Systems (TMS).

Nice to have

  • Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
  • Experience leading transportation or supply chain improvement initiatives.
  • Experience working with ERP systems such as SAP.
  • Experience with EDI/API integrations or supporting transportation system implementations.
  • Experience using reporting and visualization tools such as Tableau.
  • Project management experience coordinating cross-functional teams and customer initiatives.
  • About Uber Freight
  • Uber Freight helps companies move goods more reliably and efficiently.

Compensation

  • Salary Type: Salary

Company info

  • Customer Service Manager serves as the primary operational partner for one of Uber Freight's strategic manufacturing customers.

Visa & Work Authorization

  • No immigration sponsorship or transfer available for this role.**
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This listing is sourced directly from Uber Freight's careers page and normalized into a canonical job model.