chimp
Senior Manager, Marketing Operations
Vancouver, British Columbia · Senior
Sponsorship not specified$110k-$130kDetected 20 days ago
RESTJiraCommunicationCollaborationOrganizational Skills
About the role
- We take care of each other Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it.
- This role requires in-office attendance once per quarter and availability during the Pacific Standard Time zone business hours.
- Vision, dental, paramedical, and life insurance.
Responsibilities
- Lead the day-to-day operating rhythm that keeps Marketing work clear, visible, prioritized, and moving
- Maintain one shared operating view across new requests, time-sensitive opportunities, recurring content work, channel needs, weekly planning, active work, published assets, tests, and decisions about what to repeat, improve, pause, or stop
- Maintain accurate owners, statuses, due dates, blockers, review states, work-in-progress limits, backlogs, and closed items in Jira or the approved workflow system
- Build and maintain practical documentation, operating views, meeting notes, decision records, and shared working materials
- Keep the Senior Director, Marketing and function leads informed on capacity pressure, blocked work, review load, decision needs, and delivery risks
- Support additional duties as requested to help Marketing meet strategic goals, improve execution, and strengthen the department's operating model
- Manage the official intake path for new Marketing work, stakeholder requests, source material, reactive opportunities, audience signals, partner needs, and time-sensitive asks
- Reporting to the Senior Director, Marketing, this role owns the operating system that keeps Marketing work moving through intake, triage, prioritization, workflow visibility, review routing, escalation, publishing support, performance-review coordination, and continuous improvement.
- This role integrates content production, communications, growth and lifecycle marketing, analytics support, product and customer insights, subject-matter expertise, and review needs into a single practical workflow, enabling Marketing to publish consistently without becoming a request desk.
- This role supports strategy by making capacity, blockers, risks, decision needs, and tradeoffs visible, while final strategic direction, budget, executive alignment, and factual accuracy remain with the accountable owners.
Requirements
- 6+ years of experience in marketing operations, publishing operations, content operations, creative operations, editorial operations, program management, go-to-market operations, or a related delivery-focused role
- Strong operating judgment, including the ability to decide, recommend, redirect, or escalate based on authority, risk, urgency, capacity, and organizational importance
- Experience in a nonprofit, charity, mission-led, regulated, trust-sensitive, or review-heavy environment
- Experience with continuous publishing, editorial calendars, recurring content programs, podcast operations, video operations, or content studio workflows
- Experience with paid amplification, lifecycle email, landing pages, tracking, segmentation, automation, QA, or technical marketing handoffs
- Experience designing or improving Jira workflows, intake systems, review paths, operating dashboards, documentation systems, or team reporting processes
- Experience helping teams turn audience, performance, customer, or product insight into clearer planning and execution decisions
Compensation
- The expected starting salary range for this role is $110,000 - $130,000/year.
- Annual health spending account.
- To spend on what's important to you.
- Professional development.
- We believe in supporting our team members in achieving their professional goals.
- To encourage you to save for your future.
Benefits
- Extended health care benefits.
- Annual health spending account.
- Minimum three weeks paid annual vacation and unlimited sick days.
Company info
- We are a hybrid office, with team members working from home and in our Vancouver office.
Equal opportunity
- W e provide equal opportunity and consideration to all qualified applicants.
This listing is sourced directly from chimp's careers page and normalized into a canonical job model.