Sophos

MDR Operations Performance Analyst

United States

Sponsorship not specified$86k-$143kDetected 19 days ago

GrafanaMachine LearningData VisualizationNLPComputer VisionCybersecuritySOC OperationsDetection EngineeringResearchLeadershipCommunication

About the role

Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

process) and drive alignment on corrective actions.
Track and validate the impact of improvement initiatives, ensuring changes result in measurable gains in customer experience and performance.
Collaborate across teams to understand external drivers that affect service delivery.
Develop and revise policies, guidelines, and other documentation as needed and as related to the role.
The ability to take complex and disconnected data and create actionable insights.
Experience building metrics with data visualization tools (e.g., Grafana, PowerBI).

Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks.
Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

In the United States, the base salary for this role ranges from $86,000 to $143,000.
In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services.
Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business.
Role Summary As an MDR Operations Performance Analyst, you will transform operational data into actionable insights that drive performance improvement and strategic decision-making.
By identifying trends, uncovering opportunities, and monitoring key metrics, you will play a critical role in enhancing efficiency, effectiveness, and continuous improvement across our service delivery.

While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

This listing is sourced directly from Sophos's careers page and normalized into a canonical job model.