Scan.com
Customer Experience Lead
US Remote
Sponsorship not specified$88k-$98kDetected 2 days ago
Process ImprovementCustomer SupportLeadershipCollaboration
About the role
- We're Scan.com http://Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent.
- Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.
- We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team.
Responsibilities
- A background in customer support, SAAS, CX operations, or a customer-facing operational role - with hands-on experience driving process improvement
- Inclusive policies designed by our team, for our team
Requirements
- Experience with customer feedback programs such as NPS and CSAT, and a genuine interest in understanding and improving the customer experience
Compensation
- Salary range of $88,000- $98,000 per year
Benefits
- We go beyond the basics with our benefits package.
- Healthcare, Vision, and Dental
- Flexible working
- 18 days PTO plus public holidays
Company info
- We are opposed to all forms of unlawful treatment and discrimination.
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This listing is sourced directly from Scan.com's careers page and normalized into a canonical job model.