Sun Life
Member Support Representative
Kansas City, Missouri
Sponsorship not specified$41k-$55kDetected 1 day ago
Outbound SalesCustomer SupportResearchLeadershipCommunicationProblem SolvingMentoringAdaptability
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15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life's internal claims professionals and Client Relationship Executives.
- Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction.
- Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems.
Responsibilities
- Member Support Representatives are the face to Sun Life's external clients.
- Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
- Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience.
- Manage stressful situations with composed behavior demonstrating empathy and understanding
- Ambition to continuously learn and develop professionally through feedback and coaching
- When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
- Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
- Support and take ownership of member inquiries and requests through inbound telephone calls.
Nice to have
- Bachelor's degree or equivalent work experience preferred
Skills
- Solid systems and technology skills
- Strong verbal and written communication skills
Compensation
- $40,600 - $54,800
- At our company, we are committed to pay transparency and equity.
- The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable.
- Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location.
- In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.
Benefits
- Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.
- We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
- Inquiries will focus on aspects of the client's group benefits plan.
- Topics will include details about their eligibility, coverage and claims.
Company info
- At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.
- Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
- We are dedicated to creating a work environment where everyone is rewarded for their contributions.
- At Sun Life, we're driven by our Purpose:
- Our values shape how we work:
Equal opportunity
- Please email thebrightside@sunlife.com to request an accommodation.
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This listing is sourced directly from Sun Life's careers page and normalized into a canonical job model.