Greenlight Consulting

Engagement Manager, RPA

Toronto, Canada

Sponsorship not specified$110k-$130kDetected 22 days ago

LLMsAgentic AIProject ManagementAgileCadenceLeadershipCommunication

About the role

This is the accountability seat on every Greenlight engagement.
This role sits above both, as the commercial and relational anchor keeping the engagement on track, the client confident, and the value visible.
This means the role requires AI and automation fluency to have credible conversations about what is being built, how long it should take, and what the business outcome looks like - without needing the consultant or engineer to translate.

Build trusted relationships with executive sponsors, business leads, and key stakeholders - read the room, sense shifts in confidence, and act before they become delivery risks
Own scope management and change control - identify creep early, facilitate commercial conversations around change with clarity, and protect margin without damaging the relationship
Lead difficult conversations: expectation resets, delay communications, scope disputes - directly, calmly, and without escalating to leadership by default
Maintain commercial awareness across your portfolio; flag risks to margin, timeline, or client satisfaction before they surface in a steering call
Track delivery against the Week 0-to-go-live cadence: readiness confirmed before kickoff, discovery completed in Week 1, SDD validated before build, test cases parallel with Sprint 1
Identify when the delivery thread is at risk - slow discovery, SDD delays, build blockers, UAT gaps - and drive resolution before it affects the timeline
Maintain the RAID log, delivery schedule, and status reporting to client stakeholders - governance that is current, honest, and actionable, not performative
Manage competing priorities across 3-4 concurrent engagements without losing thread or dropping client confidence
Create the conditions for the Automation Business Consultant and Engineer(s) to do their best work: resolved blockers, aligned stakeholders, clear scope, no unnecessary noise

Proven track record managing short-cycle software delivery projects (3-6 months) end-to-end across a portfolio of concurrent engagements
Experience managing executive and senior stakeholder relationships, including difficult commercial conversations and expectation management
Background in a consulting, managed services with experience delivering AI or agentic automation projects
Track record of managing scope, change orders, and commercial conversations in a professional services or managed services environment
you can discuss agent logic, LLM outputs, and automation architecture with enough credibility to hold a client room

Commercially sharp and client-obsessed - you measure success by what the client achieved, not what was delivered
Fluent across the room - as credible with an executive sponsor as you are with a developer debugging an agent workflow
Ownership mindset - the engagement is yours
you don't wait for problems to surface, you find them first
Onshore Canada - GTA preferred
5-8 years in a delivery, project management, or client-facing consulting role within technology - automation, AI, and RPA, development projects strongly preferred

They know the delivery status before the status call and the client's mood before the client says anything.
They run a portfolio of concurrent engagements with the same composure they bring to one.
And they leave every client at go-live feeling like they got more than they paid for.
Our Process & Practices
Use of AI in Hiring

The expected salary range for this role is $110,000 - $130,000 CAD Currency annually, based on experience and qualifications.
We're happy to discuss further in conversation.

Greenlight is an equal opportunity employer. We believe in fair consideration for all candidates regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status.
Great Place to Work™
Greenlight is a certified Great Place to Work™ - 98% score. We're proud of that and we work every day to keep earning it.
Greenlight is an equal opportunity employer.

Fluent across the room — as credible with an executive sponsor as you are with a developer debugging an agent workflow

This listing is sourced directly from Greenlight Consulting's careers page and normalized into a canonical job model.