Freshworks

Director Product Management, AI for EX

San Mateo, CA, United States · Director

Sponsorship not specified$241k-$298kDetected 16 days ago

Machine LearningData ScienceNLPAgentic AIA/B TestingProduct ManagementProduct StrategyAgileOKRsOperations ManagementResearchLeadershipProblem SolvingCritical Thinking

About the role

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
Software is a choice that can make or break a business.
Business software has become a blocker instead of ways to get work done.

Responsibilities

Drive requirement definition, customer experience design, product roadmap and prioritization
Define and own the business metrics and OKRs for our products
Work with the developers and designers to build a product that meets the expected outcomes and market needs
Work with both UX and Development to understand design or technology implications in solution ideas
10+ years of core product management experience in building features for internet software products. Past experience managing employee experience products such as ITSM, HCM, HRMS is desirable.
Proven ability to create & drive roadmap and strategy for AI focused offerings - especially platforms and products such as AI Agents, AI Assistants.
Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives
To create a better experience for their customers and employees.
Create better or worse experiences.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences.

Requirements

Strong validated experience with leadership, business insight, problem-solving, critical thinking, and analytical abilities.

Nice to have

15+ years of working in global/cross-functional software teams in a software product company.
SaaS experience is preferred as you'd settle right in.
3+ years experience of managing AI / ML / NLP / Agentic AI products is a must.
Past experience as a data scientist is a plus.
Bachelor's degree in Business, Computer Science, or related field.

Compensation

The annual base salary range for this position is $241,000 - $298,000.

Benefits

With a fresh vision for how the world works.
Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers

Company info

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.

Equal opportunity

We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

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This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.