Barnard
Student Computing Services Supervisor
New York City, NY · Full-time
Sponsorship not specifiedDetected 6 days ago
LogisticsCustomer SupportLeadershipCommunicationMicrosoft Office
About the role
- If you are a current Barnard College employee, please use the internal career site to apply for this position.
- May also be assigned other events, projects and tasks as directed by the Director of User Services.
Responsibilities
- Primary functions include supervising student employees, managing the incoming front desk operations for student support, assisting with logistics for the student training sessions, ordering of lab supplies and assisting with student outreach.
- Additionally, works with the IT Support Supervisor to resolve delegated incidents/assignments assigned to the ACEs.
- Provides user support for walkins, phone and email/self service for students, faculty and staff
- Performs password resets, check student account status, and fields questions from student employees
- Provides supplementary support for IT Support Coordinator in evening hours
- Continuous Communication with IT Support Coordinator
- Assists AD of Student Support Services with event support & coordination
- Escalation point for student support issues
Requirements
- Ability to lift, carry, push and pull a variety of equipment and materials weighing as much as 25 lbs as needed.
- Ability to bend, stretch, and crouch for prolonged periods
- Knowledge, Skills & Abilities:
- College degree with minimum 1 year of experience in customer service and/or supervisor role
- Familiarity with Windows and macOS
- Familiarity with the common user software environment (e.g., GMail, Microsoft Office, web browsers, email applications, etc.)
- Experience with leadership roles and/or have been able to demonstrate the ability to lead and supervise others
- Must have technical and organizational maturity to determine when to contact full-time staff in case of serious system outages.
- Some desktop computer setup/support and training preferred
Skills
- Ability to complete assigned tasks with precision and accuracy.
- Ability to interact positively and appropriately with a wide variety of users.
- Excellent verbal and written communication skills.
Compensation
- The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.
Benefits
- Monitors Student ACE Schedules & coverage requests
Company info
- Barnard College
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This listing is sourced directly from Barnard's careers page and normalized into a canonical job model.