Selene Diligence
Customer Advocacy Specialist
Dallas, TX
Sponsorship not specifiedDetected 30 days ago
Outbound SalesResearchLeadership
About the role
- The Customer Advocacy Specialist is responsible for managing highly escalated, complex, and sensitive complaints, including those received from executive leadership, regulatory agencies, and high-profile stakeholders.
- This role ensures timely, one-call resolution, and compliant resolution of issues while safeguarding the organization's reputation and maintaining strong customer trust.
Responsibilities
- Manage and monitor accounts requiring unique handling due to sensitivity, high value, or previous escalation.
- Perform independent research and collaborate with internal teams to identify root causes and implement resolutions.
Requirements
- Ensure all responses are accurate, compliant, and delivered within required timelines.
- The job requirements listed above are representative of the knowledge, skills, and/or abilities required.
- Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
- Occasional interaction with investors may be required to influence favorable outcomes when right-party contact is established.
Benefits
- Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
- Paid Time Off (PTO)
- Medical, Dental &Vision
- Flexible Spending Account
- Health Savings Account
- Company paid Life Insurance
Company info
- Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.
- We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.
- Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.
- A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees.
- If you want to make a difference, then Selene is the place for you!
- Handle inbound calls from customers with escalated complaints or inquiries on special handling accounts.
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This listing is sourced directly from Selene Diligence's careers page and normalized into a canonical job model.