B.F. Saul Company Hospitality Group

Director of Operations - Courtyard by Marriott Tysons Corner

McLean, Virginia · Director

Sponsorship not specified$80k-$90kDetected 28 days ago

SalesAccountingForecastingProcurementLeadershipCommunicationCollaborationMentoring

About the role

Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years.
These are operated by a team of more than 1,000 enthusiastic hospitality professionals!
This position as our new Director of Operations for the full service Courtyard by Marriott Tysons Corner is responsible for overseeing the overall management and operation of the hotel.

Personally Delivers Exceptional Guest Service: Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys.
Encourages and collaborates with hotel team to set an example of the expected level of guest service.
Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores.
Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Implements new B.
Assists in conducting routine inspections of the hotel operation/building to maintain standards of B.
Actively participates in the hotel's sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships.
Works in conjunction with Revenue Manager and Sales Team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential.

College degree or equivalent experience required.
Experience/Knowledge/Skills/Abilities:
Must be able to manage multiple hotel and corporate priorities in a fast paced environment.
Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all.
High school diploma or GED required.
Education: High school diploma or GED required. College degree or equivalent experience required.

3-5+ years of progressive Marriott hotel management experience required.
along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt.
Identifies potential obstacles to exemplary service.
Responds to guest concerns which arise on surveys when necessary.
Responsible for effective self/workload management and adjusting work schedule as dictated by business needs.
Demonstrates clear written and verbal skills.
Promotes a productive, professional and collaborative work environment.

Sales: Actively participates in the hotel's sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships.
Assists in maintaining accurate weekly, monthly and annual budgets, forecasts and business plans in collaboration with the hotel's sales team.
Works in conjunction with Revenue Manager and Sales Team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential.
Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently.
People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team.
Addresses performance issues accordingly and takes appropriate corrective action to hold team members accountable.

The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental
Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys.
Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner.
Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure B.
Saul Company Hospitality Group's high standards of quality and service are maintained.
Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records.
Ensures the new hire training process effectively prepares new team members for their positions.
Analyzes current training programs and adjusts as needed.
Saul Company Hospitality Group and brand training initiatives in a timely manner.
Utilizes training resources effectively and ensures all training requirements are met.
Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team.

Employer/Veterans/Disabled
equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled

This listing is sourced directly from B.F. Saul Company Hospitality Group's careers page and normalized into a canonical job model.