Suddath
Customer Engagement Representative
Jacksonville,Florida: United States of America
Sponsorship not specifiedDetected 6 days ago
Outbound SalesAccountingLogisticsHRISCustomer SupportCommunicationProblem SolvingTime ManagementOrganizational SkillsMicrosoft OfficeAccounts Payable
About the role
- The Customer Engagement Representative plays a key role in driving customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey.
- This role requires a high level of initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.
Responsibilities
- Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
- Support relocation-related administrative processes with accuracy and attention to detail.
- Collaborate with the customer service team to enhance the overall customer experience.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Job Skills Required:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required Education & Experience:
- or equivalent combination of education and experience.
- Bachelor's degree or Associate's degree in accounting preferred. Prior experience in Accounts Payable required.
- Language Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers or employees of organization.
- Mathematical Skills:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Nice to have
- High School Diploma or GED required
- three to five years related experience and/or training
- Bachelor's degree or Associate's degree in accounting preferred.
- Prior experience in Accounts Payable required.
Skills
- Exceptional communication skills (verbal and written), with a persuasive and customer-focused approach.
- Strong time management and organizational skills in a fast-paced environment.
- Ability to interpret customer needs and respond with tailored solutions.
- Creative problem-solving and decision-making abilities.
- Self-driven with a sense of urgency and ownership over outcomes.
- Strong interpersonal skills and a collaborative mindset.
- Ability to write routine reports.
- Excellent written and verbal communication skills.
- Ability to apply concepts of basic algebra and geometry.
- Mathematical
- Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Benefits
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Company info
- Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
- Build rapport and foster trust with customers through consistent, professional communication.
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This listing is sourced directly from Suddath's careers page and normalized into a canonical job model.