Claylabs

Claylabs

Enterprise Product Support Specialist

New York

Sponsorship not specifiedDetected 43 days ago
Account ManagementCustomer Success

About the role

  • We see growth as a creative practice, not a formula.
  • As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage.
  • In 2025, we raised a $100M Series C https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.htmlbacked by world-class investors including Sequoia, CapitalG, and First Round - and crossed $100M in revenue.

Responsibilities

  • Own enterprise-level technical cases end-to-end, from triage through resolution, ensuring minimal disruption to customer operations.
  • Partner with Customer Success to deliver seamless, proactive support that strengthens long-term relationships and drives product adoption.
  • Collaborate closely with Product and Engineering to escalate critical issues through high-quality bug reports, structured feedback, and advocating for enterprise needs in roadmap discussions.
  • Develop and maintain enterprise-facing resources such as technical runbooks, playbooks, and best-practice guides.
  • Proven track record in enterprise SaaS support, technical account management, or solutions engineering, ideally in a high-growth startup.

Benefits

  • We also launched a community equity round https://www.clay.com/blog/community-equity-offering, for our customers, agency partners, and club members.

Company info

  • Our community http://community.clay.com includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.com/claylive, and 30k members on Slack.
  • Our culture https://nextplayso.substack.com/p/spotlight-clay is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
  • All employees can work for free with world-class coaches who specialize in creativity, management, and more.
  • Our operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf.
  • Read about us in the NYT https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html, Forbes http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8, First Round Review https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/, and more https://www.clay.com/press.
  • Hear from our employees directly on our Glassdoor https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm page!
  • Enterprise Product Support Specialist
  • Our customers are some of the most innovative and high-impact operators in the world.
  • As an Enterprise Support Specialist, you'll be the primary technical and strategic partner for Clay's largest, most complex, and highest-value customers-ensuring their long-term success while influencing how we deliver exceptional enterprise-grade support.
  • You'll own relationships with enterprise accounts post-onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes.
  • You'll also help refine our enterprise support playbook and set the standard for operational excellence.
  • Serve as a trusted advisor for strategic accounts-understanding their business goals and proactively recommending workflows, configurations, and integrations to meet them.
  • Act as the highest-level subject matter expert on Clay's product, advanced features, APIs, and data integration capabilities.
Apply directly at Claylabs →Create a free account for alerts like thisView Claylabs immigration profile

This listing is sourced directly from Claylabs's careers page and normalized into a canonical job model.