Leap
Strategic Client Success Manager
Seattle, WA (Remote) · Senior
Sponsorship not specifiedDetected 51 days ago
Growth MarketingPerformance ManagementLeadershipProblem SolvingPublic SpeakingOrganizational Skills
About the role
- You'll serve as the face of our amazing organization to clients, and advance our mission by promoting our services in a proactive, data-driven way.
- This position reports to the SVP of Client Operations & Success.
- This is a fully remote role open to candidates based in the Seattle, WA area or willing to relocate.
Responsibilities
- Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention
- Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams
- Support finalist presentations, client references, and testimonials to drive new business
- Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery
- We're proud to partner with numerous Fortune 500 companies and leading TPAs.
Requirements
- Proven track record of driving revenue retention and high client satisfaction
- Strong executive presence with the ability to present performance data and insights effectively
- 5-7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
- Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
- Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
- Collaborative team player with strong analytical and problem-solving skills
Nice to have
- Willingness to travel up to 30%
Compensation
- Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics
Benefits
- Develop and execute account plans aligned to client healthcare and cost-containment strategies
- Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
Company info
- Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy.
- We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.
- Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers.
This listing is sourced directly from Leap's careers page and normalized into a canonical job model.