Postman

Postman

Solutions Consultant

San Francisco, California, United States

Sponsorship not specified$110k-$140kDetected 5 days ago
JavaScriptPythonAWSGCPAzureCloud PlatformsCI/CDDevOpsAPI DevelopmentGraphQLRESTSIEMProject ManagementAccount ManagementCustomer SuccessCadencePostmanLeadershipCommunicationCollaboration

About the role

  • We are seeking a technically skilled, customer-focused individual to join our Technical Onboarding team as a Solutions Consultant.
  • You will serve as the trusted technical advisor for each engagement, running discovery, designing the right approach, and leading the hands-on delivery yourself.
  • This spans a range of engagement types, from securing and standing up a customer's enterprise instance to driving broad team adoption and API collaboration at scale.

Responsibilities

  • Engagement Ownership: Own structured onboarding and adoption engagements end to end, from kickoff and project planning through configuration, testing, closing, and post-engagement hypercare, serving as the single point of ownership for the platform-side rollout.
  • Technical Discovery & Solution Design: Lead discovery into each customer's API lifecycle, team structure, collaboration patterns, and security requirements, and translate that into a project plan and workspace design tailored to their environment.
  • Security & Identity Implementation: Configure and validate enterprise security and identity controls, including SSO/SAML across multiple identity providers, SCIM provisioning and role-based access control, domain verification and capture, content migration, Secret Scanner, external vaults, BYOK encryption, and audit-log integration with customer SIEM tooling.
  • Stakeholder & Project Management: Drive cadence and momentum across each engagement, surface risks and blockers early, and coordinate the customer's IT, security, and engineering stakeholders, including navigating regulated-environment constraints like audit and change-control requirements.
  • Evolving Service Portfolio: Deliver across a growing catalog of engagement types and ramp quickly on new service offerings as our portfolio expands.
  • Feedback Loop: Capture customer-observed platform gaps and feature requests, and relay product feedback and escalations to Support, Product, and Engineering.
  • A solid understanding of the software development lifecycle (SDLC), API design principles (REST, GraphQL), and common integration patterns.
  • Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster.
  • Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.
  • In this role you will own the onboarding and adoption of our enterprise customers, taking them from a signed contract to a secure, well-governed, and widely adopted deployment of our platform.

Requirements

  • 3-5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success.
  • Hands-on familiarity with enterprise identity and security concepts such as SSO/SAML, SCIM provisioning, and major identity providers (Okta, Entra, OneLogin), or the ability to ramp on them quickly.
  • Experience with APIs or platforms related to API development, testing, or documentation.
  • Experience with a modern scripting or programming language (e.g., JavaScript, Python).

Compensation

  • Actual compensation is based on the candidate's skills, qualifications, and experience.

Benefits

  • P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
  • Experience delivering to enterprise customers in regulated industries (financial services, healthcare, insurance).

Company info

  • Adoption & Workspace Enablement: Design and stand up customers' team and discovery workspaces, access controls, integrations, Private API Network, and CI/CD workflows, and enable their teams to collaborate, reuse APIs, and adopt the platform at scale.
  • The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded.

Equal opportunity

  • Postman is an Equal Employment Opportunity and Affirmative Action Employer.
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
  • Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
  • Postman does not accept unsolicited headhunter and agency resumes.
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