Engagement
Call Center Specialist
Rapid City, SD USA
Sponsorship not specified$18k-$22kDetected 9 days ago
ComplianceOutbound SalesHRISHIPAAEHR/EMRPatient CareCommunicationProblem Solving
About the role
- The Call Center Specialist serves as the first point of contact for patients, families, and providers.
- This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services.
- Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics.
Responsibilities
- Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
- Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
Requirements
- Requires the ability to work assigned schedules and hours as determined by the department
Nice to have
- Work Experience - 1-3 years Call Center Experience
Compensation
- $18k-$22k
Benefits
- If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
- Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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