Pulley
Strategic Account Lead
United States
Sponsorship not specified$120k-$140kDetected 13 days ago
Project ManagementCRMSalesAccount ManagementForecastingCollaborationOrganizational Skills
About the role
- You keep the customer confident and informed, keep our team stocked with the context it needs, and step in early when something needs attention.
Responsibilities
- Build trust through consistent, proactive communication.
- Lead regular check-ins and monthly account reviews, and partner with the Account Executive on QBRs and renewals.
- Turn what you're hearing from the account into clear, useful input for Regional Leads, Head of Permitting, Operations, Product, or Sales.
- Genuinely customer-obsessed - you treat the customer's goals as your own, you're proactive before they have to ask, and you're energized by being the person they most trust and rely on
- Strong communicator - you write clearly, respond quickly, and know how to translate complex updates into crisp, customer-facing language that builds confidence
- A track record of building genuine relationships with stakeholders, with the presence to represent a client's interests credibly
- Highly organized with sharp attention to detail - you build systems to make sure things don't slip
- Portfolio Visibility & Program Coordination: Keep a current view of your account's full project portfolio - not to manage individual projects, but to represent the program confidently, catch patterns early, and keep everyone aligned.
- Keep a current view of your account's full project portfolio - not to manage individual projects, but to represent the program confidently, catch patterns early, and keep everyone aligned.
Requirements
- 4-8 years of experience in project management, program management, or a related client-facing role
- Demonstrated ability to go deep on a large, complex project or program - comfortable overseeing concurrent workstreams and knowing exactly when to zoom in
Nice to have
- Experience in a high-growth startup environment
- Familiarity with project management tools (Airtable, Notion, Asana, etc.) and data dashboards
- AI fluency and comfort with no-code tooling
- Experience supporting large-scale commercial programs, such as national retail rollouts, big-box or large-format retail, or warehouse and distribution construction
Compensation
- $120,000 - $140,000 base + Equity
Benefits
- Meet regularly with Regional Leads to check on project health, flag anything that could affect delivery, and make sure internal teams have the context they need.
This listing is sourced directly from Pulley's careers page and normalized into a canonical job model.