iFIT
Technical Trainer, Member Care
Logan, Utah
Sponsorship not specifiedDetected 7 days ago
CommunicationMentoringPublic SpeakingMicrosoft Teams
About the role
- iFIT's vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them
- on their own individual fitness journey.
Responsibilities
- Deliver product and troubleshooting training to Member Care support agents, equipping them to accurately diagnose equipment issues, set correct member expectations, and guide resolution steps effectively.
- Partner with BPO partner trainers to train the trainer, building their capability to cascade technical knowledge to contact center agent populations globally and ensuring consistency of scripting and standards across all support channels.
- Create and maintain high-quality technical training materials including repair guides, troubleshooting decision trees, part replacement documentation, LMS course content, assessment tools, and certification pathways.
- Design and administer practical assessments and certification evaluations for technicians, installers, and support agents; track completion, knowledge assessment results, and field performance indicators to identify gaps and refine content.
- Conduct ride-alongs and live observation sessions to validate real-world application of training and provide direct in-the-moment coaching to technicians and installers in the field.
- Collaborate with the Training Manager to develop and continuously improve train-the-trainer programs, technical certification frameworks, and train-the-trainer materials for partner organizations.
- Build and sustain technical competency across a global workforce of field technicians, white glove installers, Member Care agents, and BPO partner trainers, measurably improving repair accuracy and first-contact resolution rates.
- Translate complex technical knowledge into clear, practical, and standardized training content that enables learners at every level to perform their jobs with consistency and confidence.
- Own the full training lifecycle for assigned product lines and technical domains, from content creation and certification design through delivery, assessment, and continuous improvement.
- Drive training quality and operational performance across all delivery channels by maintaining rigorous certification standards, tracking outcomes, and applying data to continuously improve programs.
Requirements
- Ability to translate complex technical concepts, error codes, and repair procedures into clear, simple, and actionable training content for learners at all experience levels.
- Experience creating technical documentation including repair guides, troubleshooting manuals, SOPs, or LMS course content.
Benefits
- We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.
- iFIT is a global fitness technology company delivering connected fitness experiences to millions of members worldwide through industry-leading brands.
- We are looking for a high-impact Technical Trainer who has been under the hood of fitness equipment and can translate that hands-on expertise into training that drives performance and quality across a global workforce.
- Train in-field service technicians and installers on part replacement, root cause troubleshooting, and repair to manufacturer specifications for residential and commercial fitness equipment product lines.
Company info
- We are currently seeking an ambitious pace-setter to join our team as a Technical Trainer hybrid in Logan, Utah.
This listing is sourced directly from iFIT's careers page and normalized into a canonical job model.