Northwest Bank
Contact Center Specialist I - Part-time
Erie, PA · Part-time
Sponsorship not specifiedDetected 2 days ago
ExpressOutbound SalesCustomer SupportMicrosoft Office
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.
- Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays.
- You can expect to work evening shifts and Saturday hours on a rotating basis.
Responsibilities
- Maintain client and Northwest confidentiality
- Gather and analyze information skillfully and develop alternative solutions
- Manage difficult or emotional customer situations
- Provide support of Northwest technical products and services
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
Nice to have
- Customer Service Experience preferred
- Good Technological Background preferred
- High School Diploma or Equivalent preferred
- Associate Degree in Related Subject preferred
Skills
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
- Knowledge of Northwest products and services
- Knowledge of computer, mobile app and bill pay systems
- Knowledge and proficiency of debit and credit card systems
- Knowledge of Northwest's automated system
- Demonstrate excellent listening and interpretative skills
Company info
- We are committed to creating an inclusive environment for all employees.
Equal opportunity
- Northwest is an equal opportunity employer.
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This listing is sourced directly from Northwest Bank's careers page and normalized into a canonical job model.