ShipMonk
Training Coordinator
Pittston, Pennsylvania, United States
Sponsorship not specifiedDetected 68 days ago
LogisticsOnboarding
About the role
- Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence.
- A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.
- We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more.
Responsibilities
- Support and execute the weekly training plan, per facility, per shift schedule
- Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
- Support and validate new hire onboarding processes and Ambassador training methods
- Support the site-level Associate Experience Week program, for new Salaried leaders
- Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
- Manage Asana-based ticketing system for training requests, and ensure tickets are actioned within expected timelines
- Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
- Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike
- We provide hands-on, "mom and pop" support with a global reach.
Requirements
- Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting
- Proven skills observing performance and identifying performance gaps.
- capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes.
Compensation
- We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
- Our Core Values
- Our values are the heart of our culture.
- We're looking for individuals who embody these principles every day.
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This listing is sourced directly from ShipMonk's careers page and normalized into a canonical job model.