Marsh McLennan

Marsh McLennan

Austin Office Head

Austin - Lakeline · Senior

Sponsorship not specifiedDetected 7 days ago
Stakeholder ManagementProcess ImprovementVendor ManagementPerformance ManagementLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • This role will be based in Austin, Texas.
  • This is a hybrid role that has a requirement of working at least three days a week in the office.
  • This hub includes the Service Delivery Practice, Insurance Operations, Technology, and business transformation capabilities such as quality assurance, continuous improvement, training, and project management.

Responsibilities

  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Nice to have

  • Align local roadmaps and standards with Marsh enterprise and Marsh Risk US|Canada priorities, ensuring delivery commitments, quality, and business outcomes are met.
  • Provide site leadership across multiple reporting lines by setting priorities, removing blockers, and optimizing resource effectiveness.
  • Serve as the primary site point of contact for client experience, service standards, performance reviews, and escalations.
  • Ensure compliance with local regulations and oversee financial governance for QA tools, contracts, and third-party services.
  • Represent the Austin center to executive leaders, clients where appropriate, and cross-functional stakeholders.
  • Report on site performance, risks, investments, and strategic opportunities with clear dashboards and concise updates.
  • 15+ years of progressive leadership experience, including site leadership, operations leadership, or GM responsibility for a multi-functional team of 200+ employees.
  • Experience leading or partnering with global capability centers or shared services organizations, ideally in a regulated industry such as insurance, brokerage, or financial services.

Compensation

  • Own the annual site operating budget, including headcount, real estate, technology, vendor spend, and operating costs.

Benefits

  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Company info

  • Description:
  • We are seeking a talented individual to join our Service Delivery Practice team, part of our Risk business at Marsh.
  • As the Office Leader for Marsh Austin, you will serve as the senior site and functional leader, responsible for building, scaling, and running a high-performing hub that supports the Marsh Risk US business.
  • You will also partner closely with Marsh global capability centers (GCCs) across Colombia, Warsaw, India, and KL to deliver a seamless, follow-the-sun service model and shared learning across the network.
  • This role blends executive people leadership with site general management.
  • You will set the cultural tone, drive cross-functional collaboration, own the site P&L and real estate footprint, and ensure the center operates as a strategic extension of the business.
  • Success means attracting top talent, delivering measurable business outcomes, and creating an inclusive workplace for Marsh Austin, the broader Capability Center, and global partners.
  • We will count on you for:
  • Functional & Operational Leadership
  • Lead the strategy and day-to-day performance of service delivery, insurance operations, technology, QA, continuous improvement, training, and project management.
  • Build a continuous improvement culture with clear KPIs, quality standards, and measurable productivity, client-experience, and operational gains.
  • Service Delivery Practice Coordination
  • Support workforce planning, cross-team collaboration, and issue resolution to improve service delivery and SLA performance.
  • BCS Global Capability Center Coordination
  • Partner with GCC leaders in India, Colombia, Warsaw, and KL to deliver a unified global service model.
  • Standardize work allocation, handoffs, escalation paths, tooling, QA, and training across locations while respecting local requirements.
  • Lead cross-center governance and reporting on program health, risks, controls, and remediation actions.
  • Culture, Engagement & Team Collaboration
  • Set the cultural tone for the site and build a workplace where talent wants to join, stay, and grow.
  • Partner with HR and business leaders on retention, development, DEI, and employee engagement initiatives.
  • Lead listening, coaching, and knowledge-sharing routines that strengthen collaboration and consistency across teams.
  • Budget, Real Estate & Office Administration
  • Own the annual site operating budget, including headcount, real estate, technology, vendor spend, and operating costs.
  • Lead real estate planning, workplace strategy, facilities, vendor management, and business continuity.
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