Ecmc
Account Resolution Specialist
Minneapolis, MN - Hybrid
Sponsorship not specified$20k-$23kDetected 9 days ago
Outbound SalesCustomer SupportMicrosoft Office
About the role
- Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution processes.
- Handles outbound dialer calls to contact borrowers with defaulted loans.
- Handles inbound calls and assists clients as appropriate.
Responsibilities
- Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option.
Requirements
- High School degree or GED
- 1+ year of collections, call center, or customer service experience
- Ability to use basic math skills while completing daily work responsibilities
- Basic proficiency in Microsoft Office suite or Mac Office
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed above are representative of the knowledge, skill, and/or ability required.
Compensation
- $20k-$23k
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
- Health & wellness
This listing is sourced directly from Ecmc's careers page and normalized into a canonical job model.