Wolt
SSC Operational Excellence Team Manager
Tbilisi, Georgia
Sponsorship not specifiedDetected 17 hours ago
A/B TestingProject ManagementStakeholder ManagementRecruitingCommunicationCollaborationProblem Solving
> stay_score
odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- In 2014 we started with delivery of restaurant food.
- In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
- Working at Wolt isn't always easy, but it's definitely exciting.
Responsibilities
- Lead multiple strategic projects and initiatives from planning through execution.
- Define project scope, build work plans, manage timelines, and coordinate delivery across teams.
- Collaborate with local and global stakeholders to align priorities and drive successful outcomes.
- Design, test, and validate new processes and ways of working through pilots before wider rollout.
- Drive implementation of new initiatives while ensuring smooth adoption across teams.
- Own deep dives on specific topics and leading updates with executive and senior stakeholders on specific issues (e.g. performance gaps, project updates).
- You'll collaborate with talented colleagues across multiple functions and countries, help shape how Support operates at scale, and see your ideas translated into meaningful improvements for both our teams and customers.
Nice to have
- Analyze operational data, identify trends, and translate insights into actionable recommendations.
- Monitor key performance metrics to evaluate impact and identify further improvement opportunities.
- Help standardize processes, improve operational efficiency, and share best practices across markets.
- Review post launch performance of initiatives - identifying opportunities to improve further and course correcting in a timely manner.
- Facilitate customer feedback on projects following launch - ensuring feedback loops are developed to pass information back to relevant teams.
- Experience managing projects or strategic initiatives in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and make evidence-based decisions.
- Excellent stakeholder management and cross-functional collaboration skills.
Benefits
- This is an opportunity to work on initiatives that have a real impact across Wolt's Support organization.
Company info
- Our humble expectations We're looking for someone who enjoys solving complex problems, thrives in collaborative environments, and gets excited about turning ideas into measurable improvements.
- As an Operational Excellence Team Manager, you'll own initiatives from concept through implementation, working closely with cross-functional teams to solve operational challenges and improve the way we support our customers.
- We're looking for someone who enjoys solving complex problems, thrives in collaborative environments, and gets excited about turning ideas into measurable improvements.
Equal opportunity
- Our Commitment to Diversity and Inclusion
This listing is sourced directly from Wolt's careers page and normalized into a canonical job model.