Amplitude

Amplitude

Technical Support Engineer (Statsig)

New York, NY

Sponsorship not specified$12k-$20kDetected 33 days ago
BigQuerySnowflakeData EngineeringData ScienceAgentic AIA/B TestingConfluenceCustomer SuccessCustomer SupportZendeskIntercomShopifyResearchCommunicationProblem SolvingMentoring

About the role

  • Ranked #1 across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
  • About The Role & Team Amplitude is the pioneer in digital optimization software.
  • Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth.

Responsibilities

  • With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
  • Answer and/or escalate all support tickets via email and chat
  • Drive resolution by digging in and escalating challenging tickets
  • Work closely with Customer Success Managers to drive data trust in key accounts
  • Create and update non-technical and technical documentation as the product evolves
  • Develop and improve support processes
  • This empowers teams to build better product experiences that drive business growth.
  • Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
  • We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive.
  • As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude.

Compensation

  • $95,000 - $143,000 base salary (inclusive of bonus or commission)
  • Staying Safe - Protect Yourself From Recruitment Fraud
  • We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers.
  • Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process.
  • Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.
  • You can learn more about how to protect yourself from these types of fraud by referring to this article.

Benefits

  • We offer mentorship programs, management training, and wellness initiatives.
  • We give every Ampliteer a charitable giving grant and paid volunteer time off.
  • We're a global and fast-growing team!

Company info

  • The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
  • The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.
  • here >> We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
  • Some of our benefit programs include:
  • Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.
  • Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
  • The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action.
  • We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.
  • Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
  • Flexible time off, ​p​aid holidays, and more
  • Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
  • Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
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This listing is sourced directly from Amplitude's careers page and normalized into a canonical job model.