Gradient Labs
Senior Agent Product Manager
New York Office · Senior
Sponsorship not specifiedDetected 116 days ago
BigQueryData AnalysisProduct ManagementCustomer SupportCommunicationAdaptability
About the role
- Together, they give product and operations teams the visibility and control to trust every outcome.
- We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google.
- Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.
Responsibilities
- Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
- Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap.
- Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.
- You'll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that's driven to build something groundbreaking.
Skills
- Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
Benefits
- Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.
Company info
- Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
- Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
- Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
- Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
- This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future.
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This listing is sourced directly from Gradient Labs's careers page and normalized into a canonical job model.