Bynder
Enterprise Customer Success Manager
Boston · Vp
Sponsorship not specified$98k-$125kDetected 63 days ago
Agentic AIProduct ManagementSalesforceCRMAccount ManagementNegotiationProcurementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity.
- Explore this opportunity and apply now to join our team.
Responsibilities
- Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals.
- Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager.
- Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners.
- Map and engage key stakeholders across the customer's organization to align objectives, accelerate adoption, and build strong executive and functional champions.
- We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.
Requirements
- 7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts.
- 5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools).
- Experience managing the end-to-end renewal cycle for high-value accounts, including strategy, proposal creation, and procurement engagement.
- Strong understanding of the enterprise environment, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships.
- Proficiency with AI tools and an understanding of AI's impact on the marketing industry.
- Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously.
- Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks.
- Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level.
- Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations.
- Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand high-value accounts.Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes.
- Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority.
- Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment.
- Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies.
Nice to have
- In an era of exploding content volume and complexity, the world's most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content.
- Our industry-leading DAM platform serves as the strategic engine for brand governance and control.
- Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus).
Compensation
- Competitive compensation
- 401(k) - dollar for dollar match up to 6%
- Room to advance in a high-growth tech company
- A light-hearted and fun work environment
- We are able to offer $98K-$125K + Commission Depending on Experience
- Why you'll love Bynder!
Benefits
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Unlimited vacation policy
- Referral bonus plans
- Just as we are never finished innovating, Bynder's commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
Company info
- Serve as the trusted advisor to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment.
- Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel.
- Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
- Equal opportunity employer, M/F/D/V
This listing is sourced directly from Bynder's careers page and normalized into a canonical job model.